How We Manage Emails and WhatsApp Messages

To make things transparent, here’s how we manage emails and WhatsApp messages during the week.

📧 Email Communication

Emails are a crucial part of our workflow, especially for detailed discussions, formal documentation, and project-related updates. To ensure every message receives the attention it deserves, we follow a structured routine:

• Emails are cleared once a day.This allows us to dedicate focused time to reviewing, processing, and responding to emails thoroughly, rather than reacting to them sporadically.

• This also ensures no important request slips through the cracks while helping us stay productive with ongoing tasks.

  
  

💬 WhatsApp Messages

WhatsApp is a more instant and flexible channel, ideal for quick updates, clarifications, or urgent notes. However, to balance responsiveness with efficiency:

• We typically respond to WhatsApp messages within a few hours.

• While we aim to get back quickly, please allow us some time, especially if we’re engaged in meetings, client work, or project execution.

This way, we can address queries promptly without compromising on the quality of our ongoing work.

🗓️ Weekend Policy (Saturday & Sunday)

We believe weekends are meant for rest, recharge, and spending time with family. To maintain a healthy work-life balance for our team:

• We do not work on Saturdays and Sundays.

• Any messages or emails sent over the weekend will be addressed on the next working day, typically Monday.

This ensures our team is refreshed and ready to serve you better during the week.

✅ Why This Policy Matters

• It sets clear expectations for response times.

• It allows our team to deliver thoughtful, error-free communication instead of rushed replies.

• It supports a balanced work environment, which translates into better productivity and higher-quality service.

Final Note

We value every email and message we receive and strive to respond within the timelines outlined above. By following this policy, we aim to keep communication transparent, efficient, and respectful of both our clients’ and our team’s time.

Thank you for your understanding and cooperation!